Radix Support

Welcome to our Customer Support page, where we’re committed to helping you get the most out of our products. Whether you need quick answers or in-depth assistance, we offer multiple ways to support you:

Guides & Blogs: Access our comprehensive guides and blogs for step-by-step instructions, tips, and best practices.
Webinars: Join our webinars to learn from experts and get live demonstrations of our solutions.
Ticket System: Need personalized help? Submit a ticket, and our support team will assist you promptly.

Open and Track Tickets

Access Radix support ticket.

Ticket System

Radix Device Management Guides

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Radix MDM: Device Groups and Filters

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Radix MDM: Using the WOL (Wake On LAN) Command

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Radix MDM: Android For Work (AFW) – Google EMM Enrollment

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Radix MDM: Deploying Device Settings Certificates

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Radix MDM: Remote Software Installation

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Radix MDM: Removing a Kiosk Option From a Device

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Radix MDM: Combining Remote Input Events

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Radix MDM: Executing Commands Remotely

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Radix MDM: The Commands History Console

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Radix MDM: Ad-hoc Remote Management and Control Session

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Radix MDM: Creating a Kiosk Device

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Radix MDM: Creating a Device Profile

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Radix MDM: Recommended Network Requirements

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Radix MDM: The Account Credits System

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Radix MDM: Adding a New Console User

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Radix MDM: Applying Commands and Operations on Devices

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Radix MDM: Creating and Applying Triggers to Commands

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Radix MDM: Installing an App Directly from the Google Play Store

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Radix MDM: Remote Control of Devices

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Radix MDM: Resetting the Authentication Token

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Radix MDM: Using the Apple VPP for Installing Apps

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Radix MDM: Removing Google Accounts from a Device

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Radix MDM: Removing and Reenrolling a Device

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Radix MDM: Creating a New Account and Enrolling Devices

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SmartRecovery: Auto/Silent Installation

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Radix MDM: Remote Input and Touch Events

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Radix MDM: Enrolling an Apple Device

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Radix MDM: Enrolling a Chrome Device

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Radix MDM: Enrolling a Windows Device

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Radix MDM: Enrolling an Android Device

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Radix MDM: Adjusting Device Settings

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Radix MDM: Creating and Using a Workflow

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Radix MDM: Registering a New Account

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Radix MDM: Apple DEP/VPP MDM Account Pairing

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Radix MDM: Overview Dashboard

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Radix VR Command Center & MDM for Pico VR devices: install the MDM agent + SCManager and enroll the device

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VISO MDM for Promethean ActivPanel® Elements™ Series: install the MDM agent + SCManager and enroll the device

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How to translate Radix language XML files

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SmartRecovery: command line tool

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SmartRecovery: Radix Reload manual activation

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SmartRecovery: Radix Reload on an SSD drive

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SmartClass Offline Activation

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VISO MDM: TeacherView module – create a new classroom

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VISO MDM: TeacherView classroom management module overview

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Setting up a master device

Radix for Manufacturers

Access Radix Embedded portal

Manufacturer Partners Portal access. Here, you’ll find essential resources for integrating Radix into your devices, including detailed firmware embedding instructions, hardware requirements, and Google certification documentation. Access everything you need to ensure a smooth and successful partnership with us.

Radix for Developers

Access Radix API portal

Developer API and SDK Portal. Here, you’ll find everything you need to seamlessly integrate our services, including detailed documentation, code samples, and the latest SDK downloads. Log in to access these powerful tools and start building today!

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