Remote Support Module
With Radix Remote Support, you can manage and control devices in real-time, providing technical assistance, training, and monitoring from anywhere. Whether it’s remote users or unattended devices, Radix ensures efficient, secure, and reliable support without geographic limitations.
Request a DemoKey features include:
Instantly access and control devices for immediate support and troubleshooting.
Utilize full touch control, including swipe and tap, for seamless interaction with mobile devices.
Instantly onboard users for immediate technical help.
Reduce remote support time by up to 80% through direct, effective interventions.
Resolve tickets remotely with a support-oriented device health dashboard.
Provide support across any network, with no geographic or network restrictions.
Execute shell commands remotely for advanced troubleshooting and management.
Monitor CPU, memory, and Wi-Fi to ensure devices run optimally.
Remote Control Excellence
Radix Remote Support offers a comprehensive suite of tools for managing devices across any network. Whether supporting unattended devices or interacting with users in real-time, Radix provides unparalleled speed, security, and flexibility. From the comfort of your browser, you can control screens, share files, and execute commands, ensuring every device is perfectly managed.
Technical Excellence
Radix Remote Support operates at lightning speed, with no network limits or boundaries. Whether you’re on a local network or working over the web, Radix guarantees fast, reliable connections every time. The platform is designed to function smoothly across any network, ensuring that no device is out of reach.
Instant Access
Radix allows for both persistent and ad-hoc remote sessions, making it easy to support users wherever they are, even on short notice. With no need for controlling software to be installed, admins can initiate secure, one-time sessions for friends, family, or any user who needs immediate help.
Choose the right way for you
Radix Remote Support enables seamless control of unattended devices like kiosks and digital signage. Sessions begin automatically without user input, ensuring constant availability and reducing downtime.
For scenarios requiring privacy, Radix allows users to confirm or deny remote access requests. Users are always informed of the session’s status and can end it at any time, ensuring transparency and control.
Customer Care Module
Get a customized dashboard that shows the user’s device information and adds critical device insights like device-health, security, app installation, and seamless integration to your CRM systems
The dashboard provides direct communication and screening of the user’s real-time experience. It also facilitates a range of support actions and a flexible design, tailored to support person’s work procedures, with the option to enable or disable features based on their permission.
Start your journey with Radix today!
Take the first step by registering to our next webinar
Ready to see how Radix can revolutionize your device management? Request a personalized demo now and watch our powerful platform tackle your unique challenges. Our experts will guide you through the features that matter most to your business. Don’t just imagine the possibilities – see them firsthand!
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