Remote Support Module

Enhance Support Efficiency and Cut Costs: Effortless Support, Anytime, Anywhere

With Radix Remote Support, you can manage and control devices in real-time, providing technical assistance, training, and monitoring from anywhere. Whether it’s remote users or unattended devices, Radix ensures efficient, secure, and reliable support without geographic limitations.

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Fast problem resolution, reduced operational expenses, and much more!

Key features include:

Real-Time Control

Instantly access and control devices for immediate support and troubleshooting.

Touch Capabilities

Utilize full touch control, including swipe and tap, for seamless interaction with mobile devices.

Ad-hoc User Support

Instantly onboard users for immediate technical help.

Efficiency

Reduce remote support time by up to 80% through direct, effective interventions.

Remote Troubleshooting

Resolve tickets remotely with a support-oriented device health dashboard.

No Boundaries

Provide support across any network, with no geographic or network restrictions.

Remote Commands

Execute shell commands remotely for advanced troubleshooting and management.

Secure Connection

Monitor CPU, memory, and Wi-Fi to ensure devices run optimally.

Remote Control Excellence

Unrestricted Support with Maximum Efficiency

Radix Remote Support offers a comprehensive suite of tools for managing devices across any network. Whether supporting unattended devices or interacting with users in real-time, Radix provides unparalleled speed, security, and flexibility. From the comfort of your browser, you can control screens, share files, and execute commands, ensuring every device is perfectly managed.

Technical Excellence

Unmatched Speed & Flexibility

Radix Remote Support operates at lightning speed, with no network limits or boundaries. Whether you’re on a local network or working over the web, Radix guarantees fast, reliable connections every time. The platform is designed to function smoothly across any network, ensuring that no device is out of reach.

Instant Access

One-Time Sessions for On-Demand Support

Radix allows for both persistent and ad-hoc remote sessions, making it easy to support users wherever they are, even on short notice. With no need for controlling software to be installed, admins can initiate secure, one-time sessions for friends, family, or any user who needs immediate help.

Choose the right way for you

Unattended vs. User-Confirmed Sessions

Unattended Remote Sessions

Radix Remote Support enables seamless control of unattended devices like kiosks and digital signage. Sessions begin automatically without user input, ensuring constant availability and reducing downtime.

User-Confirmed Sessions

For scenarios requiring privacy, Radix allows users to confirm or deny remote access requests. Users are always informed of the session’s status and can end it at any time, ensuring transparency and control.

Customer Care Module

Need more power? Try our Customer Care Module

Get a customized dashboard that shows the user’s device information and adds critical device insights like device-health, security, app installation, and seamless integration to your CRM systems

The dashboard provides direct communication and screening of the user’s real-time experience. It also facilitates a range of support actions and a flexible design, tailored to support person’s work procedures, with the option to enable or disable features based on their permission.

Upgrade support to Customer Care
Upgrade support to Customer Care Upgrade support to Customer Care

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