Remote Support

Android TV & STBs

Empowering Telcos, TV operators, and Service Providers to optimize management, enhance customer satisfaction, and reduce costs, with pre-designed solution for Android TV fleets.

Interactive screens

Empower IT teams to oversee and maintain interactive touchscreens in education systems. Revolutionize student engagement and device performance with unparalleled control and analytics.

Digital Signage

Ensure flawless operation, security, and content delivery of digital signage devices. Get a comprehensive device management with remote control and watchdog features.

Information Kiosk

Transform devices into interactive kiosks. Ideal for shops, hotels, and offices. Limit devices to selected apps for tailored experiences without remote user presence.

Phones, Tablets, and Laptops

Ensure optimal performance for smartphones and tablets. Maintain up-to-date firmware and apps, prevent unauthorized installations, and enhance security and overall performance.

Point Of Sale Devices: PoS/mPOS

Ensure secure environments for PoS and mPOS devices. Protect against hackers, manage apps seamlessly, and maintain device integrity across various hardware and OS.

Rugged devices

Enhance performance and protection for rugged devices. Manage updates, create user profiles, and restrict device use - to ensure security and functionality in extreme conditions.

Custom devices

Tailor solutions for custom devices. Customize displays, interfaces, and functionality of specialized devices, ensuring optimal performance and security with timely updates and support.

Configuration Management

Configuration Management: Deep control over every device aspect. Optimize settings, enhance security, and streamline operations across your fleet.

Remote Support

Boost efficiency and cut costs with Radix Remote Support. Simplify session management, access essential metrics, and minimize on-site visits for maximum ROI.

App Management

Efficiently manage the complete app lifecycle across all devices, in groups or individually. Install, update, and manage apps seamlessly, saving operational resources.

Kiosk Mode

Transform devices into single-purpose power-tools. Ideal for businesses, point-of-sales and info-points. Restrict devices to essential applications, enhancing focus and security for maximum user experience.

Device Analytics

Unlock Radix device intelligence with actionable insights. Optimize operations, enhance IT, boost support and marketing efficiency, and make data-driven decisions with customizable reports.

Firmware Management

Streamline over-the-air firmware updates. Roll out updates by groups, establish mandatory policies, schedule updates, and perform A/B testing for versions.

Geo-fence and Anti-theft

Strengthen security with robust anti-theft features. Track, manage, and secure lost or stolen devices. Remotely lock or wipe devices, to safeguard sensitive information.

Customer Care

Customer Care: Revolutionize support with remote access, real-time monitoring, and AI-driven insights. Enhance satisfaction while reducing costs.

Dashboards

Efficiently manage your device fleet with Radix MDM Dashboards. Monitor app usage, locate devices, and access detailed network, file system, and memory data.

Device Profiles

Simplify management by grouping devices. Automate software installations and updates tailored to specific device groups for seamless operations.

Remote Scripting

Execute custom commands on remote devices. Run single-line commands or multi-line scripts effortlessly for efficient device management.

Device Security Management

Safeguard your devices with robust security features. Remotely lock, wipe, and track devices to protect sensitive data and prevent theft.

Secured Remote Terminal

Access devices remotely with a secured terminal. Execute command-line commands, debug devices, and perform remote support and repairs efficiently.

Device Settings

Modify device settings remotely. Adjust Wi-Fi, manage passwords, and install certificates on stand-alone devices without on-site assistance.

Turnkey SaaS

Radix MDM is ready to use upon subscription. Connect remote devices via Zero-Touch Enrollment, ensuring security and efficiency without additional servers.

Automation Tools

Schedule tasks triggered by specific events. Automate device management with versatile triggers, ensuring efficient and secure operations.

Workflow Manager

Organize and deploy sequences of commands. Enhance efficiency by executing workflows on individual devices or entire fleets with ease.

Schedule and Trigger

Program commands to operate at set times or intervals. Use geofencing to restrict device functionality and ensure security based on location.

Multiple Provisioning Options

Provision devices with periodic updates and custom APIs. Ensure compliance with corporate policies and protect device security across your fleet.

Data Exports

Access and analyze device data efficiently. Download detailed spreadsheets, monitor trends, and track command execution for better management.

Advanced Messaging

Communicate in multimedia messages with remote devices. Enhance engagement with video, images, and sound clips for compelling and effective dialogues.

API / SDK for Developers

Boost product integration with Radix APIs and SDK. Collect and push data, commands, and configurations for seamless device management.

GDPR / CCPA Compliant

Ensure data protection with GDPR and CCPA compliance. Control data collection, use, and retention, safeguarding personal information.

User Management

Simplify user account management. Assign privileges, enable two-step verification, and manage billing information and passwords efficiently.

SSO Integrations

Access Radix securely with SSO integration. Use Enterprise Single Sign-on and multifactor authentication for convenient and safe login.

Grouping and Filtering

Group and filter devices based on tags, models, or user information. Manage multiple devices simultaneously and streamline operations.

Fast problem resolution, reduced operational expenses, and much more!

Key features include:

Real-Time Control

Instantly access and control devices for immediate support and troubleshooting.

Touch Capabilities

Utilize full touch control, including swipe and tap, for seamless interaction with mobile devices.

Ad-hoc User Support

Instantly onboard users for immediate technical help.

Efficiency

Reduce remote support time by up to 80% through direct, effective interventions.

Remote Troubleshooting

Resolve tickets remotely with a support-oriented device health dashboard.

No Boundaries

Provide support across any network, with no geographic or network restrictions.

Remote Commands

Execute shell commands remotely for advanced troubleshooting and management.

Secure Connection

Monitor CPU, memory, and Wi-Fi to ensure devices run optimally.

Unrestricted Support with Maximum Efficiency

Radix Remote Support offers a comprehensive suite of tools for managing devices across any network. Whether supporting unattended devices or interacting with users in real-time, Radix provides unparalleled speed, security, and flexibility. From the comfort of your browser, you can control screens, share files, and execute commands, ensuring every device is perfectly managed.

Unmatched Speed & Flexibility

Radix Remote Support operates at lightning speed, with no network limits or boundaries. Whether you’re on a local network or working over the web, Radix guarantees fast, reliable connections every time. The platform is designed to function smoothly across any network, ensuring that no device is out of reach.

Unattended vs. User-Confirmed Sessions

Unattended Remote Sessions

Radix Remote Support enables seamless control of unattended devices like kiosks and digital signage. Sessions begin automatically without user input, ensuring constant availability and reducing downtime.

User-Confirmed Sessions

For scenarios requiring privacy, Radix allows users to confirm or deny remote access requests. Users are always informed of the session’s status and can end it at any time, ensuring transparency and control.

Need more power? Try our Customer Care Module

Get a customized dashboard that shows the user’s device information and adds critical device insights like device-health, security, app installation, and seamless integration to your CRM systems

The dashboard provides direct communication and screening of the user’s real-time experience. It also facilitates a range of support actions and a flexible design, tailored to support person’s work procedures, with the option to enable or disable features based on their permission.

Experience Radix in Action - request a Radix demo!

Android TV & STBs

Interactive screens

Digital Signage

Information Kiosk

Phones, Tablets, and Laptops

Point Of Sale Devices: PoS/mPOS

Rugged devices

Custom devices

Configuration Management

Remote Support

App Management

Kiosk Mode

Device Analytics

Firmware Management

Geo-fence and Anti-theft

Customer Care

Dashboards

Device Profiles

Remote Scripting

Device Security Management

Secured Remote Terminal

Device Settings

Turnkey SaaS

Automation Tools

Workflow Manager

Schedule and Trigger

Multiple Provisioning Options

Data Exports

Advanced Messaging

API / SDK for Developers

GDPR / CCPA Compliant

User Management

SSO Integrations

Grouping and Filtering

Your opportunity to discover more about Radix solutions

Device Manufacturers, OEMs, ODMs

Channel Partners, SIs & Resellers

Enhance Support Efficiency and Cut Costs: Effortless Support, Anytime, Anywhere

Fast problem resolution, reduced operational expenses, and much more!

Real-Time Control

Touch Capabilities

Ad-hoc User Support

Efficiency

Remote Troubleshooting

No Boundaries

Remote Commands

Secure Connection

Unrestricted Support with Maximum Efficiency

Unmatched Speed & Flexibility

One-Time Sessions for On-Demand Support

Unattended vs. User-Confirmed Sessions

Unattended Remote Sessions

User-Confirmed Sessions

Need more power? Try our Customer Care Module

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