USER GUIDES

Radix MDM: Removing Google Accounts from a Device

The users of the remote Android tablets in your fleet of devices will most likely associate their devices with one or more Google accounts. You will need a Google account to download apps from the Google Play Store. However, if you want to transfer the use of the device to another person, you will need to remove Google accounts from the Android device.

The Radix Device Manager has a function to remove all Google accounts from a device, or to retain a single one. With just a couple of clicks, you will be able to transfer the use of a device from one user to another. It will switch the default Google account on the device as well.

Table of Contents

Where You Can Find the Command

You can access this command by one of three methods:

From the Devices Console Ribbon:
  1. Open the Devices console.

  2. From the list, select the device for which you want to remove its Google accounts, by checking the checkbox in the far-left column.

  3. From the Devices Console Ribbon at the top of the screen, click More actions>Remove Google accounts from device.



  4. Continue from Using the Removing Google Accounts command below.

Note: This method has the advantage of allowing you to check the checkboxes on several devices, and then click the Remove Google accounts command. That works on all the selected devices at once.

From the Device’s Three-Dot Menu:
  1. Open the Devices console.

  2. From the list, find the device for which you want to remove the Google account. You can use the Search bar at the top of the list.

  3. Click on the three-dot (kebab) menu in the far-right column of the device.

  4. Select Remove Google accounts from device from the list of commands.



  5. Continue from Using the Removing Google Accounts command below.
From the Device’s Device Dashboard:

This command can also be accessed from the Device Dashboard.

To open the Device Dashboard:

  1. Open the Devices console.

  2. From the list, find the device for which you want to remove Google accounts. You can use the Search bar at the top of the list.

  3. Click anywhere on the row of the specific device.



    The Device Dashboard will open.



  4. Click on Manage in the menu on the far-right side, and select Remove Google Accounts.



  5. Continue from Using the Removing Google Accounts command below.

Using the Removing Google Accounts Command

To utilize the Remove Google Accounts command:

  1. Click on the Remove Google Accounts tile. The Remove Accounts window appears.



  2. Select “Remove all accounts” and click Confirm. You will get confirmation that the command has been sent to the device.

  3. If you select “Keep one account”, you will be prompted to enter a Google account that you would like to retain.

  4. Click Confirm. You will get confirmation that the command has been sent and that all Google accounts have been removed, except for the one that you wished to retain.
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