Android TV & STBs 
Interactive screens 
Digital Signage 
Information Kiosk 
Phones, Tablets, and Laptops 
Point Of Sale Devices: PoS/mPOS 
Rugged devices 
Custom devices 
Configuration Management 
Remote Support 
App Management 
Kiosk Mode 
Device Analytics 
Firmware Management 
Geo-fence and Anti-theft 
Customer Care 
TV Operators 
Hospitality 
Education 
Healthcare 
Even before the pandemic, the use of mobile devices in businesses was accelerating. With the move to work at home and the tools for doing business remotely, mobile device use has become standard. In 2020, 275 million Americans had smartphones. Nearly 300 million laptops and tablets were put in service last year. Add these totals to the millions of desktops in use at business, schools, and other organizations, and it quickly becomes apparent how necessary a device management plan is for large corporations.
No matter what type of industry, these digital devices have become fundamental to operations. With varying operating systems and capabilities, providing a consistent experience and secure environment across every device can be challenging even for the best IT teams. That’s why using a device management platform for your organization is crucial.
What You Should Look for in a Device Management Software Solution
More than anything else, your device management platform needs to provide centralized management. It should allow you to manage any and every device on your network – regardless of device, apps, or operating systems. It needs to be modular and flexible so that it can be customized to any use case.
The best systems will provide tools for different stakeholders. While IT admins and teams need to manage, monitor, and secure devices, other business partners need tools to help optimize operations. For example, managers need to be able to analyze device usage and adoption across the organization. Project managers need comprehensive reporting to make fact-based decisions.
- User authentication
- Device tracking using GPS
- Trigger alerts based on predefined criteria, such as devices leaving geo-fences
- Locking devices remotely or after predefined alerts
- Voice or visual sirens
- Wiping of data remotely
Depending on your organization’s structure, corporate guidance, and preferences you may want either an in-house or cloud-based solution for device management. A hosted MDM/EMM allows for remote access from anywhere by any authorized user. This works especially well if you have a significant distributed workforce or have IT teams that manage multiple locations. However, some organizations prefer to use device management software on their servers in-house. Whichever is your preference, you should look for a solution that accommodates either use in case priorities change in the future.
You should also be able to customize devices based on work demands. For example, you might need to:
- Create encapsulated environments with limited functionality
- Lockdown external ports or prohibit other hardware elements
- Create customized desktop environments
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