Android TV & STBs 
Interactive screens 
Digital Signage 
Information Kiosk 
Phones, Tablets, and Laptops 
Point Of Sale Devices: PoS/mPOS 
Rugged devices 
Custom devices 
Configuration Management 
Remote Support 
App Management 
Kiosk Mode 
Device Analytics 
Firmware Management 
Geo-fence and Anti-theft 
Customer Care 
Overview
Remote control is a powerful tool that makes remote assistance easy and effective.
Click on the device you want to control remotely and click on the “Remote” button on the right side action buttons. A popup window will appear with a blue background until the remote session starts.
Note! If you have a popup blocker installed, it may block the remote control popup screen.
When the remote session starts, the device desktop will appear, allowing you to remotely view and control the device. Controlling or viewing a device is according to the supported device requirement list found below.
Requesting user confirmation
In order to request user confirmation for remote control session:
Click on the “Domain Settings” menu option (on your left)
Set: Require users permission for remote control Yes (Orange)/No (Grey) (sliding button)
Now any time you start a remote control session, users will be prompt to confirm a remote session.
Supported environments and conditions
Windows
- Remote view and control all devices
Android
- User permissions – Remote view only
- System permissions – Remote view and control
- Root permissions – Remote view and control
- Samsung Knox permissions – Remote view and control
- Sony permissions – Remote view and control (requires user confirmation)
Chrome OS
- Remote view only
Apple OS
- No remote screen activity supported
